Shipping & Returns

this is how we get ship(ping) done...

Whoever said that absence makes the heart grow fonder wasn’t waiting on their jewelry to arrive in the mail. Right?

We get it. That’s why your new favorite pieces will be shipped through First Class and Priority Mail. So, they’ll be in your hands in 2-9 days. Want your new head-turners at break-neck speed? Just upgrade your shipping options at checkout.

Your local designer jewelry will arrive in classic Velvet & Slate style: We tuck your head-turning treasures into perfectly chic, hand-stamped boxes before they make their way home to you.

And, whether you’re treating yourself or someone else, our careful packaging ensures your pieces get to you safely.

Want someone’s gift to be a little extra?

You can use our complimentary “V&S Signature Gift” option at checkout. When you choose this option, your jewelry will come with a handwritten, Velvet and Slate stamped note (Because who doesn’t love handwritten notes?).

Just let us know what you want your note to say and we’ll make it happen.

Because that’s how we get ship done over here.    

 

shopping internationally? your jet setting jewelry will get the first-class treatment too...

From Asbury Park with love: We’re so excited to have you rocking your Velvet and Slate pieces around the world. And, since you’re no stranger to shopping online, you probably already know about those pesky country-specific fees (ex: duties, taxes, import tariffs, and other fees) that customers pay when ordering things for international shipping.

But, did you know you can reach out to your local customs office to get an estimate of those costs before you order?

That’s one way to make sure you know the real shipping cost and can rest easy while your jewelry hops a flight in style.

 

not a perfect fit?

We want you to be head-over-heels for your new jewelry. So, if something’s just not vibing, you can follow these simple steps to make a return in most cases.

  1. Contact us within 14 days within delivery. (Include your order number too so we can get right on it!)
  2. Make sure all items are in original, unused condition.
  3. Ship your piece(s) back within 21 days of delivery. Since you’re in charge of handling return shipping costs, you’re welcome to use your preferred shipping method. (We recommend shipping with a tracking number, just to be safe. But you’re the boss here, babe!)

 

order cancellations (not that you’ll need them)

We make all of our Velvet and Slate pieces by hand and don’t accept order cancellations. So definitely let us know ASAP if you have any problems with your order.

We’ve got you, girl!